Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds of POS System licenses and services. Please read this policy carefully before making a purchase.

2. Free Tier

The free tier of POS System is provided at no cost and is not eligible for refunds. Users may use the free tier indefinitely without payment.

3. Licensed Version Refunds

Refunds for licensed versions may be considered under the following circumstances:

3.1 Refund Eligibility

Technical issues that cannot be resolved within 14 days of purchase
Significant deviation from advertised features
Duplicate purchases
Unauthorized transactions

3.2 Refund Timeframe

Standard refund window: 14 days from purchase date
Technical issues: Extended to 30 days if unresolved
Annual subscriptions: Pro-rated refund within first 30 days

3.3 Non-Refundable Situations

Change of mind after 14 days
Partial use of license features
Failure to meet system requirements
Bulk or enterprise licenses (custom terms apply)

4. Refund Process

To request a refund, please contact our support team at apiwish.boon@gmail.com (click to copy) with your order number and reason for the request.

5. Refund Processing

Refund requests are typically processed within 5-7 business days
Approved refunds are credited to the original payment method
You will receive email confirmation when the refund is processed

6. License Deactivation

Upon approval of a refund, your license will be deactivated. Your data will be retained for 30 days before deletion.

7. Contact

For refund-related inquiries: apiwish.boon@gmail.com (click to copy)

Last Updated: July 5, 2026